Shipping Policy

Confirm shipping in your quote

Before accepting a quote, confirm your delivery address, destination PIN code, recipient details, quantities and any unloading or access requirements. Serviceability, carrier arrangements, freight charges and any agreed collection arrangements are subject to the quote.

Do not assume freight is included in a product price. Any insurance, special handling or delivery requirement should be agreed before dispatch.

Dispatch and delivery timing

Stock availability, production or customisation, payment arrangements and carrier service affect timing. Dispatch and delivery estimates must be confirmed for your order in the accepted quote; catalogue browsing does not establish a dispatch deadline.

Transit estimates can change because of carrier operations, destination access or other disruptions. Contact us with your order reference for dispatch or tracking information when available. This website does not provide an automated delivery guarantee.

Check goods on arrival

• Check carton count, packaging condition and supplied SKU against the order documents.
• Where possible, note visible damage or shortages on the carrier receipt and photograph the packaging and shipping label.
• Keep affected goods, lids and packaging available while the issue is assessed. Set aside goods that appear damaged or unsuitable for food use.

Damage, shortages or wrong goods

Contact us as soon as you notice an issue. Send your quote or order reference, SKU, affected quantity, delivery details and clear photographs of the goods, cartons and labels. If delivery has not arrived as expected, share the available tracking or carrier reference.

We will review the information and coordinate next steps with you and, where relevant, the carrier. The appropriate resolution depends on the issue, accepted order terms and applicable rights. See our Refund & Cancellation Policy. Do not return goods before confirming return arrangements with us.

Delivery changes and failed attempts

Tell us promptly if the destination or recipient details change. Rerouting, redelivery, storage or collection changes depend on carrier availability and order status. Any resulting charges or revised timing should be confirmed with us, subject to the accepted quote and applicable rights.