Privacy Policy

Who we are

Paczen is operated by JVM PACKAGING PRIVATE LIMITED. This policy covers this website and enquiries sent to us through its contact links.

Information in your enquiry

You may choose to provide your name, company, email address, phone number, delivery destination and product requirements, including SKUs, quantities and customisation requests.

The enquiry tools prepare an email using a mailto link or open a WhatsApp conversation. You must send the message in your chosen app. Opening a draft or clicking a contact link does not confirm delivery, receipt or order acceptance. These tools do not constitute a confirmed website enquiry-storage service.

Send only information needed for your business enquiry. Do not include payment credentials or unrelated sensitive personal information.

How information is used

Information you send may be used to respond to your request, clarify specifications, prepare a quote and coordinate an accepted order or support request. Relevant details may need to be shared with service providers involved in fulfilment, such as a carrier receiving delivery contact details.

We do not state a fixed retention period here. Handling of correspondence and order records depends on the purpose of the interaction and applicable obligations. Contact us with questions about a specific record.

Website and external services

Website hosting and asset services process technical requests needed to load pages. Images and 3D assets are served from Cloudflare R2; fonts are requested from Google Fonts and Fontshare. These requests can expose technical information such as your IP address, browser information and the requested resource to those providers.

Email and WhatsApp operate outside this website. Their providers handle messages and technical information under their own terms and privacy policies. This website cannot guarantee their delivery or security.

Analytics and browser preferences

Analytics may be disabled. When configured, optional analytics loads only after you grant analytics consent. Your choice is saved in your browser under paczen.analytics-consent with a value of granted or denied. You can browse the catalogue without consenting.

When analytics is configured, the footer Cookie Preferences control lets you change your choice. Browser-local preferences are separate from sending an enquiry. See our Cookie Policy for details.

Questions and privacy requests

Contact info@paczen.in to ask about information you have sent, request a correction or deletion, or raise a privacy concern. Include enough context to identify the correspondence, but do not send identity documents unless specifically needed and requested.

We may need to verify the request and consider applicable recordkeeping obligations. This policy does not limit any rights available under applicable law.